ITOM – IT Infrastructure Monitoring and Management
ITOM – IT Infrastructure Monitoring and Management
Gain insight into how your infrastructure works and access tools to address issues. Monitor your environment, manage computers remotely, and reduce the need to perform repetitive tasks manually.
Combine network and data center monitoring with remote access, software installation, and patch management. Streamline your daily administration without having to switch between separate tools.
190k+
Monitored devices
90+
Ready-made scripts on the task server
7
Predefined network maps
4
Remote Access Technologies
Why do you need an ITOM system?
When an administrator learns of a system failure from an employee, the troubleshooting process begins with gathering information. Separate tools for monitoring, updating, and remote support lengthen the time it takes to go from identifying the problem to taking action.
Lack of a shared view of the infrastructure’s status
Device issues detected only after a user reports them
Manually installing applications on additional computers
Difficulties in tracking missing updates
Repetitive tasks that take up administrators’ time
Scattered information about the results of completed tasks
ITOM Features for Monitoring, Remote Administration, and Automation
Monitor what’s happening in your environment, take the necessary actions, and leverage automation in your day-to-day IT operations
Infrastructure Monitoring
01
Network Monitoring and Device Maps
Discover devices on the network, check ports and services, and monitor devices using SNMP. Use network maps to locate resources and check their status.
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02
Server room monitoring
Monitor sensor readings, including temperature and humidity. Receive notifications when critical thresholds are exceeded and analyze measurement history to identify conditions that threaten the operation of the infrastructure.
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03
Monitoring of software and operating systems
Check information about systems, applications, packages, and running processes. Use monitoring data to analyze the environment and plan administrative tasks.
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Remote Management and Updates
01
Remote Access to Computers
Connect to computers using RDP, RTC, VNC, or Intel vPro/AMT. Choose the method that best suits your environment and task; RTC also allows you to access the terminal and manage files.
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02
Remote Software Installation
Install applications on computers using WMI, eAgent, or a kiosk. Use software repositories to streamline application distribution within your organization.
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03
Patch Management – managing patches
Identify uninstalled patches and deploy updates centrally. Monitor installation progress and use automation to minimize manual update management.
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Automation and Reporting
01
Task Server – CMD and PowerShell Commands
Execute commands on computers running eAgent and schedule recurring tasks. Use pre-built scripts or create your own to streamline repetitive administrative tasks.
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From Infrastructure Monitoring to Action
Learn About the State of the Environment
Check the devices, services, and readings of the monitored parameters. Determine which items require attention
Identify the problem
Use statuses, messages, and historical data to narrow down the scope of the diagnosis and plan your next steps
Complete the necessary steps
Connect to the computer, install the application, apply the patch, or run an administrative task.
Check the results and organize your maintenance
Evaluate the results of the action. Schedule recurring tasks and reports where they can help reduce manual work.
ITOM as part of a comprehensive IT management platform
Day-to-day administration requires knowledge of resources, employee needs, and security policies. Explore the areas of eAuditor that complement IT operations management.
ITAM
You know what resources you have, where they are located, and who is responsible for them.
Meet ITAM ->
ITOM and NIS2, DORA, ISO 27001, and KSC
Monitoring, updates, and well-organized administrative tasks support the implementation of safety procedures. Use data on the environment and the actions taken during internal inspections.
NIS2
IT Environment Monitoring and Maintenance
ISO/IEC 27001
Monitoring of Administrative Activities and Updates
DORA
Information on the Operation of ICT Infrastructure
KSC
Support for safety procedures
ITOM in the the cloud lub On-Premise
Frequently Asked Questions About ITOM
ITOM (IT Operations Management) refers to the management of the day-to-day operations of IT infrastructure. It includes, among other things, monitoring, administration, updates, and the automation of tasks necessary to maintain the environment.
ITAM manages knowledge about resources. ITSM organizes the handling of user needs. ITOM deals with infrastructure operations and administrator tasks. These areas complement each other when diagnosing and resolving problems.
Yes. The task server allows you to schedule recurring tasks. You can adjust the frequency to meet your environment’s maintenance needs and use either pre-built or custom scripts.
Yes. The server room monitoring feature uses readings from connected sensors—including temperature and humidity—and alerts you when set thresholds are exceeded.
You see the problem. You have the tools. You can take action.
See how to combine monitoring, remote administration, and automation in the day-to-day maintenance of your IT infrastructure.
