ITOM – IT Infrastructure Monitoring and Management
ITOM – IT Infrastructure Monitoring and Management
Gain insight into how your infrastructure works and access tools to address issues. Monitor your environment, manage computers remotely, and reduce the need to perform repetitive tasks manually.
Combine network and data center monitoring with remote access, software installation, and patch management. Streamline your daily administration without having to switch between separate tools.
190k+
Monitored devices
90+
Ready-made scripts on the task server
7
Predefined network maps
4
Remote Access Technologies
Why do you need an ITOM system?
When an administrator learns of a system failure from an employee, the troubleshooting process begins with gathering information. Separate tools for monitoring, updating, and remote support lengthen the time it takes to go from identifying the problem to taking action.
Lack of a shared view of the infrastructure’s status
Device issues detected only after a user reports them
Manually installing applications on additional computers
Difficulties in tracking missing updates
Repetitive tasks that take up administrators’ time
Scattered information about the results of completed tasks
ITOM Features for Monitoring, Remote Administration, and Automation
Monitor what’s happening in your environment, take the necessary actions, and leverage automation in your day-to-day IT operations
Monitoring IT Infrastructure and Resources
01
LAN monitoring
Automatically discover network devices, control their availability, and monitor the performance of network ports and services
02
Network maps
Visualize devices and their connections. Filter maps by status, device type, and services.
03
Monitoring Ports and Services
Check the availability of ports and network services. Detect communication issues and infrastructure anomalies.
04
Monitoring Network Devices
Keep track of the status of network devices and identify new resources. Monitor switches, routers and printers, amongst other things.
05
Monitoring Computers
Check the technical specifications of computers and get an up-to-date overview of the managed infrastructure.
06
Disk Monitoring
Monitor disk resources and available space. Make it easier to detect disk space issues.
07
Printers Monitoring
Monitor the status of local and network printers and analyze information about their usage.
08
Monitoring of software and operating systems
Analyze installed systems, applications, and running processes. Verify versions and license information.
09
Server room monitoring
Monitor temperature, humidity, and sensor readings. Receive notifications when critical thresholds are exceeded.
10
Online Service Monitoring
Check the availability of websites and online services, and identify any issues with their operation.
11
Infrastructure Performance Monitoring
Analyze device performance metrics and identify anomalies that could affect IT operational continuity.
Monitoring Users and Activity
01
WorkTime Manager
Analyze logins, active time, and periods of inactivity. Get data on computer usage within your organization.
02
Application monitoring
Monitor the apps being launched, their usage time, and actual user activity.
03
Website Monitoring
Analyze the websites you visit and your online activity. Use website classifications to assess their nature.
04
Email monitoring
Analyze the websites you visit and your online activity. Use website classifications to assess their nature.
05
Monitoring Documents and Files
Analysise the operations supported on files and documents. Support the monitoring of activity at workstations.
06
Monitoring of printouts
Track information about printed documents, the number of pages, and printer usage. Analyze printing costs.
07
Monitoring USB Devices
Identify connected external storage devices and analyze their usage on computers.
08
Screen monitoring
Record screenshots or videos, if available in the given configuration. Support the analysis of user activity.
09
Linking Users to Devices
Check who is using a particular computer and which devices are assigned to each user.
Remote Administration and Updates
01
Remote Access to Computers
Connect to computers using RDP, RTC, VNC, or Intel vPro/AMT. Choose the method that best suits your environment and task; RTC also allows you to access the terminal and manage files.
02
Remote Software Installation
Install applications on computers using WMI, eAgent, or a kiosk. Use software repositories to streamline application distribution within your organization.
03
Patch Management
Identify uninstalled patches and deploy updates centrally. Monitor installation progress and minimize manual intervention during updates.
04
Remote Management via CMD and PowerShell
Perform administrative tasks from the command line. Streamline diagnostics and the execution of repetitive tasks in a Windows environment.
05
Firewall Management
Manage Windows Firewall settings and rules on supported computers. Simplify the centralized administration of security configurations.
06
Managing BitLocker Encryption
Monitor the encryption status of drives and manage supported BitLocker operations.
07
Agent and Computer Management
Manage computers covered by eAgent monitoring and deployment. Help maintain a consistent IT environment configuration.
IT Automation
01
Task and Automation Server
Run administrative tasks on selected computers from a central location. Reduce the need to perform repetitive tasks manually.
02
Task Schedule
Schedule scans and administrative tasks for specific dates. Streamline recurring IT operations.
03
Automated software distribution
Streamline the deployment of applications on specified computers. Use repositories and remote installation mechanisms.
04
Automated Updates
Streamline the process of deploying updates to workstations. Minimize manual intervention and monitor the installation process.
05
Administrative notifications
Notify administrators of any issues detected with devices, ports, and services. Speed up the response to incidents.
06
Automation of Administrative Tasks
Notify administrators of any issues detected with devices, ports, and services. Speed up the response to incidents.
07
Classification of Processes Using AI
Automatically classify running processes based on their nature. Support productivity analysis and the identification of potentially undesirable activity.
From Infrastructure Monitoring to Action
Learn About the State of the Environment
Check the devices, services, and readings of the monitored parameters. Determine which items require attention
Identify the problem
Use statuses, messages, and historical data to narrow down the scope of the diagnosis and plan your next steps
Complete the necessary steps
Connect to the computer, install the application, apply the patch, or run an administrative task.
Check the results and organize your maintenance
Evaluate the results of the action. Schedule recurring tasks and reports where they can help reduce manual work.
ITOM as part of a comprehensive IT management platform
Day-to-day administration requires knowledge of resources, employee needs, and security policies. Explore the areas of eAuditor that complement IT operations management.
ITAM
You know what resources you have, where they are located, and who is responsible for them.
Meet ITAM ->
ITOM and NIS2, DORA, ISO 27001, and KSC
Monitoring, updates, and well-organized administrative tasks support the implementation of safety procedures. Use data on the environment and the actions taken during internal inspections.
Frequently Asked Questions About ITOM
ITOM (IT Operations Management) refers to the management of the day-to-day operations of IT infrastructure. It includes, among other things, monitoring, administration, updates, and the automation of tasks necessary to maintain the environment.
ITAM manages knowledge about resources. ITSM organizes the handling of user needs. ITOM deals with infrastructure operations and administrator tasks. These areas complement each other when diagnosing and resolving problems.
Yes. The task server allows you to schedule recurring tasks. You can adjust the frequency to meet your environment’s maintenance needs and use either pre-built or custom scripts.
Yes. The server room monitoring feature uses readings from connected sensors—including temperature and humidity—and alerts you when set thresholds are exceeded.
You see the problem. You have the tools. You can take action.
See how to combine monitoring, remote administration, and automation in the day-to-day maintenance of your IT infrastructure.
