eAuditor V9 AI - Prices of the basic version and extensions

Select eAuditor V9 AI

Choose the right version of the system for you. Familiarize yourself with the basic functions and possible additional functions. If you have questions, please contact us using the form.

Contacting a consultant

editions

Choose one of the following versions of the system. You can upgrade to a higher version at any time.

STANDARD

PROFESSIONAL

ENTERPRISE

	Standard	Professional	Enterprise
Administrative access * The number of administrative accesses (so-called named user) depends on the system version	1	3	5
MS SQL Server Express Edition Provides high performance security processing for number of computers < 250	+	–	–
MS SQL Server – commercial version Provides high processing performance and security for installations > 250 computers	–	+	+

*You can increase the number of administrative accesses at any time.

Contacting a consultant

Even more features in V9 AI version

Familiarize yourself with the possibilities of basic configuration.

basic configuration

The basic configuration of the system is included in all edition versions and addresses all basic needs of IT departments.

IT inventory

Inventory of computers and servers,
Inventory of operating systems
Inventory of applications and packages
Inventory of files
Inventory of printers
Inventory of all types of equipment
Inventory of consumables (IT Warehouse)
CMDB
Importer API – new

IT Management

Remote PC management (RDP, VNC, Intel vPro)
Remote access to the editor of registers/services/system processes
Task server
Software and licence management
Communicator
Message server
Administrative Notifications
Employee Panel (basic version)
Reporting

IT monitoring

Network scanner and network maps
Network monitoring
Monitoring of computers
Monitoring employee performance
WorkTimeManager – Monitoring of user groups (from the Employee Panel) – new
Monitoring of visited websites
Mail monitoring Outlook – new
Monitoring of running processes
Monitoring of network printers
Performance monitoring
Monitorowanie serwerowni – new
Monitorowanie serwisów WWW
Report Builder – new

IT Security

Dashboard (SOC)
Security Dashboard (SOC)
My Dashboard (SOC)
Blocking USB devices
Software schemes (DLP)
Authentication with keys
AI Cyber Security new

Employee panel

Dashboard
Abbreviations
My computer
Equipment
Software
WorkTime Manager
Group of employees
Productivity
Messages
Latest News

Artificial intelligence

Website classifier – new
Process classifier
AI in CMD and Powershell
Video authentication
Integration with ChatGPT

View DEMO online

Additional features for IT professionals

Check out the list of additional system features.

optional configuration

Select the optional functionalities of interest. You can buy them at any time you use the system. Activation of additional functionalities occurs remotely in about 10 minutes and does not require your intervention.

Patch management

Identification of uninstalled patches
Central implementation of amendments
Withdrawing amendments
Installation automation
Reporting

Remote Installation/Application Kiosk

Dashboard
Software used
Authorizations held
WorkTime Manager
Training (LMS)
Kiosk

Virtual environments scanner (API)

Hyper-V and VMWare inventory
Virtualization servers (hosts)
Virtual machines (guests)
Basic management

webRTC

Real-time communication
Remote connection to other computers on the local network
Access to the actual monitor image
Management of computer resources

BitLocker encryption

Disk encryption
Flash drive encryption
Encryption rules

ACL Manager

Full control over resources
Data presentation using tree structures
Data division into groups

HelpDesk

Creating a ticket
Reviewing the application
Handling of the request
Configurability

LMS

Film library
Video diagrams
Training process
LMS certificates

eAuditor stands for high quality and reliability

Review the technical support terms offered.

SLA – technical support

Select the technical support you are interested in. Support conditions are sufficient in most installations SLA STANDARD 5 / 8-16

SLA STANDARD 5 / 8-16

Error Category / Priority	Response time*	Time to repair or bypass the error*
Critical / very high Critical – preventing the use of the software or blocking the implementation of key business processes of the customer (immobilization or suspension of the system, significant disruption of work for at least 10% of users of the Software) and requiring the fastest possible repair or workaround	4 working hours	12 hours
standard / high standard – affecting the functionality and convenience of the software, but not blocking the basic tasks of users (reduced work efficiency, lack of availability of some data)	16 working hours	7 working days
incident / residual – malfunction of the system, but in a form that completely does not affect the work of users	1 working day	14 working days
Consultation – the software provider’s time devoted to communication with the User, support, advice, instructions	5 working days	–
Development – any work not related to fixing bugs, but, for example, modifying the software	20 working days	–

* Business hours: weekdays 8:00 am – 4:00 pm. Implementation of service work: working days 8.00-16.00.
* Response time and repair time are calculated on business days during service hours, with the proviso that requests after hrs. 4 pm pass to the next business day.

SLA STANDARD 5 / 8-23

Error Category / Priority	Response time* on working days 8.00 am – 11.00 pm	Repair time* on working days 8.00-23.00
Critical / very high error – preventing the use of the software or blocking the implementation of key business processes of the customer (immobilization or suspension of the system, significant disruption of work for at least 10% of users of the Software) and requiring the fastest possible repair or workaround	4 working hours	8 hours
standard / high standard – affecting the functionality and convenience of the software, but not blocking the basic tasks of users (reduced work efficiency, lack of availability of some data)	16 working hours	7 working days
incident / residual – malfunction of the system, but in a form that completely does not affect the work of users	1 working day	14 working days
Consultation – the software provider’s time devoted to communication with the User, support, advice, instructions	5 working days	–
Development – any work not related to fixing bugs, but, for example, modifying the software	20 working days	–

* Business hours: weekdays 8:00 am – 4:00 pm. Implementation of service work: working days 8.00-23.00.
* Response time and repair time are calculated in service hours, with the proviso that the turnaround time for a request made after hrs. 11 p.m. on business days begins at 8 a.m. on the next business day.

SLA STANDARD 7 / 8-23

Error Category / Priority	Response time* 8.00-23.00	Repair time* on working days 8.00-23.00	Repair time* on non-working days 8 a.m. to 11 p.m.
Critical / very high Critical – preventing the use of the software or blocking the implementation of key business processes of the customer (immobilization or suspension of the system, significant disruption of work for at least 10% of users of the Software) and requiring the fastest possible repair or workaround	4 working hours	8 hours	8 hours
standard / high standard – affecting the functionality and convenience of the software, but not blocking the basic tasks of users (reduced work efficiency, lack of availability of some data)	16 working hours	7 working days	7 working days
incident / residual – malfunction of the system, but in a form that completely does not affect the work of users	1 working day	14 working days	14 working days
Consultation – the software provider’s time devoted to communication with the User, support, advice, instructions	5 working days	–	–
Development – any work not related to fixing bugs, but, for example, modifying the software	20 working days	–	–

* Business hours: weekdays 8:00 am – 4:00 pm. Implementation of service work: weekdays and holidays 8:00-23:00.
* Response time and repair time are calculated in service hours, with the proviso that the turnaround time for a request made after hrs. 11 p.m. begins at 8 a.m. the following day.

Detailed information is available at: https://www.btc.com.pl/en/btc-technical-support-sla-conditions/

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Join the ranks of our customers!

The quality of our products and services is the basis for effective IT management and security.

Selected recommendations

“The eAuditor system has streamlined the work of the IT department, helped simplify the management procedure and the creation of the company’s budget plans. The implementation of the system has also resulted in the comfort of working in a safer company that cares about the efficient use of IT resources. An important advantage of the solution is that the system protects the company from illegal software installations through ongoing monitoring.”

Wolters Kluwer

“The implementation of the eAuditor system allowed us to accurately determine the use of our software licenses. We are successfully using functionalities that help us improve the efficiency of our use of resources. We recommend the eAuditor software.”

Książnica Pomorska

“Totalizator Sportowy Sp. z o.o. decided to implement the eAuditor system, manufactured by BTC Sp. z o.o of Szczecin due to the efficient use of IT infrastructure, as well as ensuring control over the use of software licenses.”

Totalizator Sportowy

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FAQ

What are the system requirements?2024-07-26T09:43:03+02:00

What are the system requirements?

The technical requirements are available at the following link: https://www.eauditor.eu/en/faq-items/technical-requirements/

Is it possible to test the system in your own infrastructure?2024-07-26T09:45:11+02:00

Is it possible to test the system in your own infrastructure?

Yes, the eAuditor system can be tested in your own infrastructure. The test period is possible for organizations with a minimum of 300 computers in the target infrastructure. Remote installation and startup of the system for 10 devices is carried out. The system testing period is 2 weeks, with the possibility of extension up to a month. During the testing period, the technical support department provides comprehensive assistance.

What is the process of implementing the eAuditor system?2024-07-26T09:48:26+02:00

What is the process of implementing the eAuditor system?

The process of implementing the eAuditor system begins at the stage of contact with the organization’s representative. Several hundred installations carried out with sukcsem (on-premis and cloud) allowed us to isolate the key stages. It is also possible to install the system yourself, but we recommend taking advantage of the full range of implementation support.

1. customer needs survey – at this stage, our expert, together with the organization’s representative, determines the needs and challenges that we can solve by implementing the eAuditor system into the organization’s infrastructure. The most common are:
– difficult remote management of computers and installation of applications (including outside NAT),
– lack of a single software for mass and remote disk encryption,
– the need to buy different systems to inventory, manage and monitor the infrastructure,
– Lack of control (due to volume) over connected USB drives,
– the difficulty in evidencing and reporting the current status of all types of devices in a distributed infrastructure.

2. Provision of materials about the system- based on the researched needs, our consultant provides materials that provide a basis for learning about the system’s functionality. In addition, it allows you to test the system in DEMO version. This allows everyone to check the functioning of eAuditor in practice.

3. individual presentation – anyone interested can take part in an individual 1:1 presentation with an eAuditor system expert. We are currently implementing online and offline presentations. During the meeting, the expert answers nagging questions and presents an example of how the system works based on diagnosed needs. Before this meeting, it is advisable to read the materials sent and write down the questions.

4. quote – based on the findings of the individual presentation we send a personalized commercial offer.

5. acceptance of the terms of the offer – in a situation when the commercial offer is accepted, we begin to prepare the implementation work.

6. Determination of technical requirements for configuration of the system – we want the system to be installed according to customer expectations, so an online meeting with a technician to discuss configuration requirements takes place.

7. Installation and configuration of the system – at this stage, the technical support representative installs the eAuditor system in the customer’s infrastructure and implements a complete environment to enable the system to function.

8. Confirmation of system implementation – at the final stage of implementation, the correctness of communication between the various components of the eAuditor system is established (e.g. sending and receiving data, response to administrative commands).

9. Administrative and Application Training – In order to better understand how to use the eAuditor system to inventory, monitor, manage and ensure infrastructure security, we offer administrative and application training courses. These are an extension of the instructional videos and materials available in the console’s documentation and knowledge base.

Is the administration console installed on the computer?2024-07-26T09:49:56+02:00

Is the administration console installed on the computer?

No, the console is fully web-based.

What is the scope of the warranty?2024-07-26T09:50:56+02:00

What is the scope of the warranty?

Warranty includes:

Technical support (under license – min. 12 months, under subscription – for the entire subscription period),
Updates to knowledge bases, application templates and packages,
Software updates consultations – the software vendor’s time spent communicating with the User, support, advice, instructions. Updates to new versions within an edition version

What are the terms of the SLA?2024-07-26T11:28:58+02:00

What are the terms of the SLA?

The terms and conditions of technical support are specified at:

https://www.btc.com.pl/en/btc-technical-support-sla-conditions/

What is the cost of support/service?2024-07-26T11:30:32+02:00

What is the cost of support/service?

The cost of the eAuditor system maintenance subscription depends on: the version of the system, the number of workstations and the sector.

Does the cost of purchasing the add-on functionality depend on the number of posts?2024-07-26T11:32:15+02:00

Does the cost of purchasing the add-on functionality depend on the number of posts?

The cost of purchasing the system depends on the size of the infrastructure, i.e. the number of computer workstations (computers, servers) covered by the installation of eAgent, which allows remote management, monitoring and inventory. The cost of purchasing the basic version of the system is the unit price multiplied by the number of devices. The unit price depends on the selected version of the system: standard, professional or enterprise. The amount of the unit price decreases as the number of stations increases, the value decreases exponentially.

Does the system integrate with Active Directory?2024-07-26T11:33:18+02:00

Does the system integrate with Active Directory?

Yes, the system integrates with AD. We can automatically import data from AD, including user information, system access permissions (domain login capability), organizational structures and computers. The system also allows integration via API – specifically, we support the REST API, which offers unlimited possibilities – allowing interactions with other tools that support this interface.
The system also allows integration via API – specifically, we support the REST API, which offers unlimited possibilities – allowing interactions with other tools that support this interface.

Is it possible to install “offline” and update manually?2024-07-26T11:34:23+02:00

Is it possible to install “offline” and update manually?

Installation of the system takes place in the customer’s infrastructure – on- premises. It is up to the system user to decide whether the installation will have communication with our data center, which would ultimately enable automatic updates. If communication is not provided, the system will function offline. In such circumstances, it will be necessary to download the update file provided by the support department and use the option available under “Tools → Update from file.