Questions and answers
Below are the most common questions from customers. If you have not found the answer to your question contact us.
Technical requirements2023-11-15T10:37:01+01:00
eAgent
- Operating system Windows: Windows 7, Windows 8, Windows 10, Windows 11, Windows Server 2008R2, Windows Server 2012R2, Windows Server 2016, Windows Server 2019, Windows Server 2022.
- Operating system Linux – distributions Ubuntu 11.04 or higher, Fedora 16 or higher, CentOS 6.3 or higher, Debian 6.0 or higher, RedHat 6.0 or higher
- MacOS operating system: macOS X 10.7, macOS X 10.8
- RAM at a minimum 1 GB, HDD min. 10 GB
- eAgent supports the following web browsers for monitoring user activity on the web: Opera version 63.0.3368.94, Chrome version 77.0.3865.90, Firefox version 69.0.2
- Microsoft SQL Client Access License (CAL) is not required for devices on which eAgent is installed
eServer
- Windows 7/8.x/10.x
- Microsoft Windows Server 2012R2/2016/2019/2022
- 4 GB RAM, 60 GB HDD, CPU 64-bit
- 1 x Microsoft SQL Server CAL per Device*
eWebConsole
- HTML5-compatible web browser (e.g. Internet Explorer 11, Firefox, Chrome, Opera).
- Microsoft SQL Server per User lub per Device*
eDatabase
- MS SQL 2012 (all versions)
- MS SQL 2014 (all versions)
- MS SQL 2016 (all versions)
- MS SQL 2017 (all versions)
- MS SQL 2019 (all versions)
- 8 GB RAM, 80 GB HDD, CPU 64-bit
- 1 x Microsoft SQL Server CAL per Device*
Web server
- Windows 64-bit (Windows 10, Windows Server 2012 and new)
- Java 8 (JRE lub JDK), Apache Tomcat 8.5
- 8 GB RAM, 40 GB HDD, CPU 64-bit
- Microsoft SQL Server CAL per User or per Device*
* for version MS SQL Express Edition CAL do Microsoft SQL Server is not required.
Are handover protocols and return protocols stored in the eAuditor system?2018-11-03T16:31:10+01:00
YES. The transfer protocol (PP – Transfer Protocol) and the return protocol (PZ – Return Protocol) are in the form of documents and are saved by the eAuditor system. At any time you can view and print the historical document, the documents of a particular employee and all the documents that contained the device.
Does the generation of a transfer protocol automatically create an Employee – Device relationship?2018-11-03T16:30:45+01:00
YES. Generating a handover protocol (PP – Handover Protocol) in the eAuditor system automatically assigns a device to an employee (creating a relationship). The generation of a return protocol (PZ- Return Protocol) results in the disconnection of the device from the employee (loss of relationship).
If we have a device issued to an employee and a protocol issued, is it possible to quickly disconnect such assignment?2023-11-15T10:57:59+01:00
If a handover protocol has been generated in the eAuditor system (the device has been assigned to an employee), the return of the device by the employee will result in the automatic issuance of a return protocol (PZ- Return Protocol).
We have implemented the eAuditor system and assigned devices (computers, secondary monitors, flash drives, USB external drives) to employees. However, we have not issued protocols. If this is the case, should the existing assignment of the device to an employee be eliminated and then a transfer protocol generated for that employee?2023-11-15T10:58:17+01:00
In this case, all you need to do in the eAuditor system is generate a Transfer Protocol (PP – Protocol of Transfer). The system will automatically put the devices already assigned to the employee on the record.
Is it possible to define the content of handover and return documents?2023-11-15T10:58:34+01:00
YES. In the eAuditor system, it is possible to fully define the header and footer of equipment transfer and return documents. The content is saved from the document data, making it possible to view and print the document at any time.
If all equipment is returned by one employee and issued to another employee at the same time, does the eAuditor system have the functionality to handle this process?2018-11-03T16:29:09+01:00
YES. When an employee returns equipment, the system displays a list of all equipment issued to the employee (even those on multiple protocols) and suggests returning all items, with simultaneous issuance of the returned items to another employee. The system automatically generates a return document (PZ – Equipment Return Protocol) and a release document (PP – Equipment Transfer Protocol).
Does the eAuditor system “make sure” that the device can only be given to one person?2018-11-03T16:28:36+01:00
YES. One device can only be issued to one person. If this device is used by another person, the eAuditor system displays a message that an unauthorized person is using the device.
How does the eAuditor system associate resources previously issued to an employee with an employee?2018-11-03T14:01:06+01:00
The eAuditor system suggests that the minutes include the resources that the employee used last. E.g., he logged into the computer “Computer1”, used a flash drive with the ID “ID1”, connected a camera to his computer (while he was logged in), etc.
Each of the prelisted items can be excluded from the protocol.
I have an eAuditor system implemented. Is there a quick and easy way for me to generate protocols?2018-11-03T14:00:36+01:00
YES. The introduced functionality allows to quickly generate equipment handover protocols for all employees based on data already recorded in the system (during normal operation).
Is it possible to transfer the license to another entity?2023-11-15T11:00:58+01:00
N/A. In principle, without a compliant authorized entity, i.e. Licensor, transfer of the license to another entity is not possible.
Is it possible to license an eAuditor to a capital group?2023-11-15T11:01:36+01:00
YES. The licensor provides for the licensing of a capital group in which the parent (parent company) owns the majority of shares or otherwise controls the entity. In the case of entities in the administrative sector (e.g., City Hall), it is possible to obtain permission for the use of eAuditor licenses by entities in which the managing entity has a majority stake (e.g., subsidiaries of City Hall) or otherwise controls the entity.
In both of the aforementioned cases, it is necessary to prepare a list of subsidiaries, which is attached to the License Agreement. Any change in the list of subsidiaries requires written notification to the Licensor.
Is it possible to sublicense eAuditor?2017-09-14T15:46:42+02:00
No. Customers have no right to grant further licenses for the eAuditor system.
If the web console has so many advantages, why don’t all manufacturers have web consoles in their systems?2017-09-10T22:52:22+02:00
Consoles in the form of traditional applications have a historical origin. Until a few years ago, web consoles were not designed because there were faster environments for building visually pleasing interfaces. A responsive web console is difficult to design, build, especially when it has a very large amount of functionality and accesses a huge amount of data (as is the case in IT infrastructure management systems). The cost of building a web console is much higher than application consoles. It should be noted that all new generation products have web consoles.
Is a web console better than a traditional console?2023-11-15T11:03:04+01:00
Definitely yes.
The web console has all the functionality of the traditional console, does not require installation (only the browser is launched), does not require the installation of additional libraries (e.g. reporting engine, Net Framework, etc.), is lightweight, fast, non-failure, consumes very few resources. The eAuditor web console can be run on a cell phone (the app is mostly responsive), although viewing such a large amount of data is somewhat difficult. Administrators who have not worked on web consoles before have doubts at first, but after a very short time of use they would never go back to a traditional application.
Does the eAuditor system support license downgrades and upgrades? How is it implemented?2017-09-10T22:51:30+02:00
YES. e-Auditor supports upgrade and downgrade of any license. The rule should be specified in the “Software > Licenses” tab, when registering / modifying licenses. The system will automatically correctly calculate the number of licenses held.
I have CAL competitive licenses, will the system monitor them? What exactly does it consist of?2017-09-10T22:51:10+02:00
Yes. The system monitors CAL application access licenses and CAL WEB web application access licenses. It reads the number of simultaneous application launches (CALs) or connections to the web application server (WEB CALs). Acquired data is presented in the form of a chart and as a tabular summary on an hourly/daily/monthly basis, over a selected period of time and in relation to a selected organizational structure.
Are eAuditor system updates automatic?2017-09-10T22:50:50+02:00
Yes, all components of the system, from the e-Server to the database, reports, knowledge bases and repositories to the agents installed on the tips, update fully automatically. Internet access is required. In the absence of an Internet connection, the update can be done manually, using the so-called “Internet connection”. “update package.”
I have a base of equipment that I have built up over the years. Can I import it automatically into the eAuditor console, no matter what format it is in?2017-09-10T22:49:34+02:00
Yes. For this, we use a special fully definable automaton that allows you to import data into eAuditor from any data source. Imports can be conducted one or multiple times, from many different sources (e.g. xls files with multiple tabs).
Can I use eAuditor to remotely install applications on computers?2023-11-15T11:09:41+01:00
Yes, you can install any application / package using an msi or exe file with the appropriate command syntax. The installation process runs in silent mode (silent) on a selected group of computers at a predefined time. To perform a remote installation, the “Installation Server” repository is used with a properly defined command line.
If I don’t have SAP Crystal Report software, can I create my own reports?2017-09-10T22:48:45+02:00
Reports can be self-created and connected to the system based on the SAP Crystal Reports engine, using SAP Crystal Reports editing version min. 8.5. SAP Crystal Reports is a third-party application, considered one of the best reporting mechanisms. For the purpose of designing reports, you can also use Stimulsoft’s built-in web-based “report desiger” (additional paid option).
Is eAuditor equipped with a reporting system? Can reports be received by email?2017-09-10T22:48:22+02:00
eAuditor has a professional reporting system based on the SAP Crystal Reports engine. The console provides dozens of professional reports grouped by topic. eAuditor also has a report scheduler that allows you to set up cyclical generation and sending of reports to designated recipients. The system is also equipped (optionally) with functionality to generate reports of the Stimulsoft standard, which additionally allows you to design reports yourself.
Is it possible to limit the access rights of individual administrators to the eAuditor system?2017-09-10T22:47:43+02:00
eAuditor allows you to define access rights for administrators and give them appropriate rights to specific functionalities, tabs, organizational structures at the levels of viewing, modification, deletion of data. All actions of administrators are logged into the database.
Do we install the agent only on computers?2017-09-10T22:47:10+02:00
Agents can be installed on both computers and servers. The agent is a quality-tuned product (no memory leaks, handles, blue screens) and can run on high availability servers.
eAuditor is available in three edition versions Standard, Professional and Enterprise – how do they differ?2017-09-10T22:46:43+02:00
The edition versions differ in the types of databases supported, among other things. The functionalities are the same in each version.
How is the eAuditor system licensed?2017-09-10T22:45:54+02:00
The eAuditor system is licensed for an indefinite period of time, for the indicated number of computers (in 50-unit increments).
Additional functionality (options) is licensed/provided in the models:
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Virtualization -> installation license
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Network Scanner – > installation license
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Report Builder – > installation license
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Remote installation -> installation license
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Performance Monitor -> installation license
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Communicator -> installation license
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Helpdesk -> installation license for a selected number of service technicians
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Video-Learning LMS – > installation license
The eAuditor system can also be made available on a subscription basis for 12/24/36 months.
How long is the data collected from web, print and application monitoring stored in the database?2017-09-10T22:45:19+02:00
This is solely up to the eAuditor administrator. The frequency of deletion of redundant data is definable by the administrator.
How long are the files (scan data) stored on the agent computer?2017-09-10T22:43:22+02:00
Files collected on the agent computer are immediately sent to the server. If the agent is not connected to the server, the data will be sent as soon as this connection is obtained. The agent also works correctly in the absence of a current connection to the server by executing defined tasks and commands.
Do I need to have a dedicated physical server to install the system?2017-09-10T22:42:50+02:00
If the infrastructure exceeds 100 computers, it is recommended to install on a physical or virtual server. Under 100 computers, the system will run efficiently on any workstation with a fixed IP address.
I have a small infrastructure and do not have a domain implemented. Does the system work without AD?2023-11-15T11:09:55+01:00
I have a small infrastructure and do not have a domain implemented. Does the system work without AD?
YES. The eAuditor works correctly in both AD-covered and non-AD-covered infrastructures.
I have 350 computers on the local network and 60 mobile computers that do not connect to the local server and network. Can I install an agent on them and will it read the information correctly?2023-11-15T11:10:05+01:00
Yes. The agent has a primary server address and a pool of alternate addresses, which it uses sequentially. In order for an agent outside the local network to establish communication with the server (and, for example, send scan results), it must have at least one alternative address defined. It will allow him to access the eServer using port forwarding on the edge router. The edge router will redirect such traffic to the eServer inside the local network. Such a mechanism is completely safe.
Does eAuditor allow integration with AD and to what extent?2012-11-27T14:44:31+01:00
