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What are organizations demanding today and what does the market offer?
In today’s IT world, infrastructure management is much more than knowing what is installed and where. It’s a comprehensive approach that includes inventorying resources, monitoring user activity, protecting data, managing vulnerabilities and automating daily operations. The demands on IT management systems continue to grow, especially in the context of security and the increasing complexity of environments.
There are many solutions on the market that seemingly offer similar capabilities. However, the devil is in the details. Often these tools are free, distributed, inconsistent, without manufacturer support and developed by communities. This means that there is no guarantee of availability, correctness of operation and, above all, data security.
Solutions are available that consolidate all key areas into one system, providing one vendor, one support and one security environment. Let’s take a look at some popular ITSM, Endpoint Management and Security tools and see which ones really meet the needs of modern organizations.
Key requirements for IT systems
Modern IT infrastructures need above all:
- Comprehensive, automatic inventory of equipment
- Full monitoring of devices and user activity,
- Effective management of patches and system updates,
- Automatic vulnerability detection with integration with CVE databases,
- Data Protection (DLP) and BitLocker encryption,
- Safety Compliance,
- Automate processes using AI,
- Full remote management capabilities, regardless of location.
These are particularly vulnerable areas, both because of the rapid development of technology and growing threats. Today’s attacks are increasingly sophisticated, and their authors are also taking advantage of the power of AI and powerful computing infrastructure. Cyber security today is a two-sided game, with not only protective tools but also methods of attack developing. In addition, global tensions and conflicts are increasing the number of attacks targeting public institutions and private companies.
What do popular tools offer?
There are various tools available on the market, e.g. eAuditor cloud, ManageEngine, Lansweeper, Safetica, Teramind and Action1 – each with its own strengths. However, not each of them provides a full suite of functions in a single, integrated platform. Comprehensiveness and consistency are of paramount importance here.
For example:
- Lansweeper does a great job with inventory, but does not offer full monitoring or automation of updates.
- Safetica specializes in data protection, but leaves out inventory and other important infrastructure components.
- ManageEngine provides robust device management and an extensive helpdesk, but user entitlement management (IAM) requires additional integration.
In this context, eAuditor cloud stands out for the full range of functions available in a single platform:
- Advanced automated and agent-based inventory.
- User activity monitoring, including live screen view (WebRTC).
- Windows update and patch management.
- Vulnerability detection with integration with CVE databases and Risk Score alert system.
- DLP module, USB policies, BitLocker remote control.
- Integration with IAM system (manufacturer BTC Ltd.) and reporting tools.
- Automation using AI, page and process classifiers, integration with ChatGPT.
- Remote management without VPN.
Summary of key functional areas
Security: DLP + BitLocker + vulnerabilities
| DLP | BitLocker | Vulnerability detection | |
|---|---|---|---|
| eAuditor cloud | ✔ | ✔ | ✔ |
| ManageEngine | ✔ | ✔ | ✔ |
| Safetica | ✔ | ✖ | ✖ |
| Teramind | ✔ | ✖ | ✖ |
| Action1 | ✖ | ✖ | ✔ |
| Lansweeper | ✖ | ✖ | ✔ |
It is worth mentioning that some systems offer ready-made presets for securing infrastructure and risk level analysis functions (e.g., in Safetica and eAuditor cloud) to assist in assessing operational security.
Automation / AI
| Data/page classification | Script generation | Integration with AI | |
|---|---|---|---|
| eAuditor cloud | ✔ | ✔ | ✔ |
| ManageEngine | ✔ | ✔ | ✔ |
| Lansweeper | ✖ | ✖ | ✖ |
| Safetica | ✔ | ✖ | ✖ |
| Teramind | ✔ | ✖ | ✔ |
| Action1 | ✔ | ✔ | ✖ |
The standout here is eAuditor Cloud, which, thanks to its integration with ChatGPT, can not only classify, but also generate CMD and PowerShell scripts in response to natural language commands. Teramind offers an interesting feature for summarizing user behavior in text form.
Remote desktop / user session takeover (RTC)
| Remote desktop (RTC/Live) | |
|---|---|
| eAuditor cloud | ✔ |
| ManageEngine | ✔ |
| Lansweeper | ✖ |
| Safetica | ✖ |
| Teramind | ✔ |
| Action1 | ✖ |
Remote desktop is an essential feature today, especially after the pandemic experience that popularized remote working. eAuditor cloud offers secure WebRTC connections even in the free version of the system – the only limitation is the number of supported stations (currently 300 PCs).
Summary
Organizations that expect comprehensive IT management should look for a system that offers everything in one environment. eAuditor cloud stands out for its range of functionality, flexibility and readiness to work in distributed structures.
In doing so, it is worth paying attention not only to the functionality itself, but also to security issues. Does the system manufacturer conduct penetration tests? Does it have the appropriate certifications? What is its approach to data protection?
Because today, IT management is no longer just about tools. It’s about trust.
