V 1.2 / 07.10.2025

§1
[General provisions]

1. These Regulations apply to the “eAuditor cloud®” service (hereinafter referred to as the “Service”) made available on the Internet at https://app.eauditor.eu.
2. These Regulations set out the rules of operation and use of the Service administered by BTC Spółka z ograniczoną odpowiedzialnością (hereinafter referred to as “Administrator” or “Service Administrator”) with its registered office in Szczecin, 38 1 Maja Street, 71-617 Szczecin, registered in the Register of Entrepreneurs kept by the District Court in Szczecin, XIII Economic Department of the National Court Register under the number 0000129373, holding the NIP number PL9552061116.
3. The Service shall consist of a set of Software (hereinafter referred to as “Software” or “Service Software”) necessary for its proper operation.
4. Acceptance of these Regulations constitutes a binding agreement concluded between the Administrator and a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, hereinafter referred to as the “Client”.
5. An agreement under these terms and conditions shall be automatically concluded upon the Customer’s initial installation of the Software, commissioning, making a copy of the Software, or the Customer’s proceeding to use the Software in any other manner. By performing any of the above actions, the Customer makes a declaration of intent to be bound by the provisions of these regulations. No additional acknowledgment of receipt of this document, review of the subscription terms, or additional consent is required to conclude a contract under these terms and conditions.
6. If the Customer does not agree to the terms and conditions set forth herein, he/she shall not be entitled to use the Service in any way and shall be required to immediately delete all copies of the Software (including its components), as well as to immediately delete all data and/or close the Account in the Service.
7. As part of the agreement concluded on the basis of these terms and conditions, the Administrator grants the Customer a non-exclusive, non-transferable license to use the Service for permanent or temporary reproduction of the Software or parts thereof by inserting the Software into a computer, installing, running, storing, displaying on a monitor and normal use in accordance with its purpose and functionality in the Software Subscription model (hereinafter referred to as “Subscription”).
8. A Software subscription is a type of license agreement under which the Customer is granted the right to use the Software for a limited, purchased period of time with the concomitant entitlement to upgrade the Software to the latest version free of charge.

§2
[Scope of Service]

1. The purpose of the Service is to inventory computers and IT devices, remotely manage computers, monitor computers and users, and ensure data protection.
2. The service shall have built-in artificial intelligence (AI) components in the form of software code and/or AI models and interfaces for integration with external systems, including AI models.
3. In the case of integration of the Service with artificial intelligence models and/or data processing based on artificial intelligence components in the form of software code and/or AI models, the Administrator shall not be liable for any infringement of intellectual property rights of third parties.
4. The Service is available in the form of so-called Subscription Plans (hereinafter referred to as “Plan” or “Plans”). Each Plan has different functionality and may have functional limitations.
5. Use of the Service under the “FREE” Plan is free of charge and the Service is functionally limited.
6. Use of the Service under Plans other than the “FREE” Plan is subject to a fee. The current price list is made available at https://www.eauditor.eu/cloud. The price list may be changed at any time, after prior publication on the Service website. For Services already purchased, the prices before the price list change are valid until the end of the purchased period.
7. Data uploaded to the Service is stored in the Customer’s Account (hereinafter referred to as the “Account”) and may be deleted by the Customer at any time.
8. The Account, including the configuration of the Account and the data stored in the Account are secured by the Administrator in the form of periodic security copies (so-called backups) for the sole purpose of possible restoration in case of failure.

§3
[Suspension or termination of the Service]

1. The Administrator has the right to temporarily suspend the provision of the Service in whole or in part, in particular when:
a) the Client violates the provisions of these Regulations;
b) the Client is in arrears with payments for the Service for more than 14 days;
c) there is a reasonable suspicion that the Service is used in a manner that is unlawful, immoral or violates the rights of third parties;
d) it is necessary to carry out necessary maintenance, modernization or repair work;
e) it is required by law, decisions of public administration bodies or court rulings.
2. Suspension of the Service shall be effected, if possible, after prior notification to the Customer by e-mail, unless the immediate nature of the threat makes prior notification impossible.
3. During the period of suspension of the Service, the Customer shall pay the subscription fees due, unless the suspension is due solely to the fault of the Administrator.
4. The Administrator shall have the right to terminate the Service (close the Customer Account) in the event of:
a) persistent violation of the Regulations or the Agreement by the Client;
b) failure to enter or entering false data of the Client;
c) non-payment of dues by the Client for more than 30 days;
d) use of the Service for illegal activities, in particular, for storing or distributing illegal content;
e) the Administrator’s decision to terminate the Service, having given the Client adequate notice, not less than 90 days.
5. In the event of termination of the Service through the fault of the Customer, the Administrator shall not be obliged to refund the subscription fees paid.

§4
[Account]

1. An account is a physically and/or logically separate instance dedicated exclusively to a single Customer.
2. An Account in the Service is established by an individual acting on behalf of the Customer (hereinafter referred to as the “User”) and becomes the Account Administrator (hereinafter referred to as the “Account Administrator”).
3. Use of the Service requires registration of full details of the Customer, i.e. entity name, address, tax ID number, business email address, contact phone.
4. The Customer may have one or more Accounts.
5. The Account must have at least one Account Administrator.
6. The Account Administrator manages the account in full.
7. The Account may be closed by the Account Administrator.
8. The Service Administrator has the right to secure the Service Account with the data and close the account in the cases specified in these Regulations.

§5
[User]

1. A User is an individual who accesses the Service under a Customer account.
2. The Service has a group work function within a given Account, allowing multiple Users to work with the Service at the same time.
3. The Account Administrator invites new Users, grants and withdraws rights (access) to the Service.
4. the User is obliged to report irregularities in the data provided by the Service, malfunctioning functions. All data and reports obtained by the User from the Service must be verified by the User for their accuracy before further use.
5. The User is obliged to keep the access data to the Account confidential and not to disclose them to unauthorized persons. In the event of disclosure of access data to third parties, the User assumes full responsibility for the consequences of this action, including any operations performed on the Service by unauthorized persons.
6. The User is obliged to take care of the security of the Account, including:
a) use strong passwords, which should consist of at least 8 characters, including letters, numbers and special characters;
b) change your password if you suspect that it has been compromised;
c) do not share your access data (login, password) with third parties;
d) use multi-component authentication;
e) change your password regularly to increase your security level.
7. the User shall immediately notify the Account Administrator of any suspected unauthorized access to the Service.
8. You shall be fully responsible for all acts and omissions of third parties to whom you have enabled the use of the Service or to whom you have provided your Account access data.
9. The Administrator shall not be liable for damages resulting from the User’s failure to comply with the rules of access data protection and from cases in which access to the Account was gained by third parties through the fault of the User.
10. In the event that the Administrator finds a violation of the law or the provisions of the Terms of Service by third parties acting with the authorization or knowledge of the User, the Administrator reserves the right to take appropriate action, including limiting access to the Service, suspending or terminating the Account.

§6
[Technical requirements]

1. In order to access the Service, the User:
a) should have access to the Internet;
b) should have an active Internet e-mail address in order to register the Service and the User’s account and receive notifications from the Administrator;
c) should have one of the following Internet browsers: Chrome, Edge, Firefox, Safari;
d) should keep the browser updated to the latest edition version.
2. If you use a browser other than the one recommended above, the Administrator cannot guarantee the ability to use the Service and the correctness of its operation.
3. The Administrator reserves the right to implement interruptions in the operation of the Service to perform maintenance work.
4. The Administrator guarantees the availability of the Service at 99.90% per year.

§7
[Use of the Service]

1. Upon logging in to the Service, the User may connect computers to the Service in the number specified by the Plan, within the maximum database size for the Account provided by the Service.
2. As part of the Service, the User may, among other things.
a) view computer inventory data, computer monitoring data, user monitoring data;
b) remotely manage computers;
c) define and implement IT security policies on computers;
d) view Service logs;
3. You may disconnect a computer from the Service at any time and permanently remove that computer’s data from the Service.
4. Termination of the User’s use of the Service administration panel is made by logging out of the Service panel, by closing the browser window or by inactivity in the Service panel for a specified period of time.

§8
[Account Closure]

1. The Customer may terminate the Agreement and close the Service Account at any time by submitting a termination notice through the Service administration panel (Manage Subscription option), which is automatically confirmed by an email from the Service.
2. The notice period shall be 30 days, unless otherwise provided in the Agreement.
3. The Service Administrator may refuse to close the Account until all financial arrears are settled.
4. At the end of the notice period, the Customer’s Account shall be blocked for a further 14 days and the provision of the Service shall be terminated.
5. During the period of blocking the Account, the Customer may not use the functionality of the Service.
6. During the period of Account blocking, the Customer may download a copy of the data stored in the Account only if the termination of the Service was not due to the Customer’s illegal activities. A copy of the data shall be made available in an open format (e.g. CSV, JSON).
7. After the expiration of the Account lockout period (i.e. the 15th day after the termination of the Service), the data shall be permanently deleted, subject to the obligations arising from the law.
8. After the permanent deletion of the data, their recovery is technically impossible.
9. The Administrator has the right to close the Customer’s account in the cases described in these Terms of Service. In such a case, the Administrator shall inform the Customer of its intention to close the account with an indication of the date of closure.
10. The Administrator shall process the Customer’s data after closing the account only to the extent and for the period necessary to comply with legal obligations, in particular those arising from accounting and tax regulations.

§9
[Security of the Service]

1. The service shall be provided using high security standards and other required technical and organizational measures.
2. The Administrator shall exercise due diligence in the provision of a secure Service, including, in particular, the security of the Service and the data processed and stored therein.
3. The Administrator secures the data transmission process using encryption based on the SSL (Secure Sockets Layer) standard. When deciding to use the Service, the User decides on his/her own whether to accept such security standard as sufficient.
4. In order to ensure maximum security, the Service is regularly subjected to penetration tests and security audits conducted by independent specialized entities.

§10
[Liability and Warranty]

1. The Customer agrees to use the Service in a manner consistent with the law and the provisions of these Regulations and in a manner that does not interfere with the correct operation of the Service.
2. Given that the Software of the Service represents state-of-the-art computer technology, with the current state of information technology, there are no possibilities to test and verify all its possible applications, especially those related to AI development. In view of the above, the Administrator cannot guarantee that the Software, including components and subroutines (programming libraries) used in the Software from third parties, will function in a fully correct and compatible manner with the Software components, without any defects or other irregularities.
3. By using the Service, the Customer takes into account and accepts the fact that:
a) the service does not guarantee 100% error-free and continuous operation;
b) the service does not guarantee compliance with standards and requirements set by law, especially for the purposes of professional or business activities;
c) the service operates fully automatically and at no stage of the operation of the Service is there any manual work by a human being with the data.
4. The Customer accepts that the Service is available on the Internet and the Administrator does not ensure the security of the data during its transmission on the Internet or other network used by the User, or during processing by devices, software or other interfaces that are not an integral part of the Service, including those belonging to the User, telecommunications operators or other service providers used by the Customer or the User.
5. Within the scope of the guarantee:
a) Administrator shall take actions aimed at removing the identified faults and other inconveniences in the functioning of the Service Software,
b) in case of creation of a new version of the Service Software – devoid of certain, previously identified faults or inconveniences in the functioning of the Service, or a Service Software Update (patch) – allowing to eliminate certain, previously identified faults or other inconveniences in the functioning of the Service – Administrator shall make available to the Customer a new version of the Service Software or a Service Software Update (patch).
6. Unless otherwise provided by mandatory provisions of law, the Administrator shall not be liable for:
(a) damage resulting from the operation, non-operation or malfunction of the Service or communication with the Service, caused by circumstances other than those resulting from the Administrator’s willful misconduct, including those caused by force majeure;
b) the consequences of the acts and omissions of the User and any persons to whom the User enables the use of the Service or grants access to the Account, or who obtain such access as a result of the User’s act or omission;
c) the consequences of the User’s actions in the form of uploading to the Service any content that the User or any other uploader was not authorized or empowered to process, and for the consequences of such uploading.
7. The Administrator shall not be responsible for technical problems or technical limitations occurring in the computer equipment, terminal equipment, data communications system and telecommunications infrastructure used by the User, which prevent the User from using the Service correctly.
8. In connection with the warranty granted to the Customer under the terms described in this paragraph, the Administrator’s liability under the warranty for defects in the Service Software, regulated by the provisions of Articles 556-576 of the Civil Code, and the Administrator’s liability for defects in the Service Software, regulated by the provisions of the Copyright and Related Rights Act of February 4, 1994 (Journal of Laws 2006, No. 90, item 631, as amended), is excluded. The limitation of liability referred to in this paragraph of the Agreement applies both to the entire Service Software, as well as to individual components of the Service Software and any subroutines (programming modules/libraries/modules and AI components) used in the Service.
9. The Service is made available directly through https://app.eauditor.eu/.
10. The Administrator is not responsible for the acts and omissions of any third party that offers the User, whether paid or unpaid, in any business model, the ability to use the Service or any features of the Service at addresses other than https://app.eauditor.eu/.

§11
[Reporting failures and complaints]

1. The Customer has the right to report failures and complaints regarding errors, technical problems or any concerns related to the operation of the Service.
2. Submissions should be sent via the chat available on the Services page or directly to the email address: [email protected].
3. The notification should include:
a) Customer’s and User’s identification data (Customer’s name, first and last name, e-mail address);
b) detailed description of the reported problem;
c) proof of the problem (e.g. screenshot, error description).
4. In the case of a required longer time for processing a request, the Administrator will inform the Client about the expected time for resolving the problem.
5. The customer will receive a response to the notification made by e-mail.
6. If the report concerns an error or failure of the Service, the Administrator will take action to correct the problem as soon as possible.
7. Complaints regarding payment or invoicing must be submitted within 14 days from the date of the invoice.
8. In case of disagreement with the Administrator’s decision, the User may report the matter to the relevant institutions overseeing the provision of Internet services.
§12[Service Update] 1. The Service may be modified by the Administrator at any time and to any extent.
2. New versions of the Service Software and Service Software Updates (patch) shall be made available to the Customer automatically or for download from the Administrator’s website (https://www.eauditor.eu)
3. Unless separate license terms are attached to the new version of the Service Software, the provisions of these Terms and Conditions shall apply to new versions of the Service Software and Service Software Updates (patch).
4. Information on the scope of changes can be found in the change log in the technical documentation.

§13
[Licensing policy and intellectual property]

1. The Administrator hereby declares that he is the holder of the economic copyright to the Software of the Service “eAuditor cloud®”. The Software of the Service is protected by the provisions of the Act of February 4, 1994 on Copyright and Related Rights (Journal of Laws 2006 No. 90 item 631, as amended) and the provisions of international agreements on the protection of intellectual property rights binding on Poland.
2. all rights to the Service, including algorithms, software, technology, interfaces, documentation and other materials related to the Service, belong to the Administrator or entities from whom the Administrator has obtained the relevant licenses.
3. The Client receives a license to use the Service in accordance with the terms and conditions set forth in the Terms of Service. This license does not entitle the Client to:
a) copy, modify, decompile, disassemble, or create derivative works based on the algorithms, software, and other elements of the Service;
b) transfer, sell, sublicense, or make the Service or any part thereof available to third parties, without the prior written consent of the Administrator;
c) use the Service for purposes other than those specified in the Terms of Service.
4. the Customer shall not be entitled to allow third parties to use the Service, nor to use the Service for the fulfillment of third parties’ needs. In particular, the Customer shall not use the Service (or any Software Component, or embedded or associated AI modules) to provide any services, whether in a paid or unpaid manner, to any third parties, and shall not use the Service in connection with the provision of recordkeeping, monitoring, ICT infrastructure management or IT security management services to third parties.
5. The use of the Service in a broader scope than specified herein, including for the purpose of providing services using the Service, is available only in selected Partner Programs of the Administrator.
6. Neither the Client nor the User may use the algorithms, technologies or data provided by the Service in a manner that violates the intellectual property rights of the Administrator or any third parties from whom the Administrator has obtained licenses for the technologies used.
7. All rights to the algorithms, software, technology and any other materials provided as part of the Service shall remain exclusively with the Administrator, and the Customer shall not acquire any intellectual property rights in connection with the use of the Service.
8. In addition to the license rights specified in these terms and conditions, Administrator shall not grant to the Customer any other rights, in particular, property rights to the Software, documentation, any rights to trademarks relating to the Software, Administrator or any of Administrator’s enterprise designations.
9. If the Customer acquires the Service through an Authorized Partner of the Administrator, i.e., an intermediary, in the absence of the entire subscription fee due paid to the Administrator for the Service, the Administrator shall have the right to suspend the provision, block the Service or close the Account, which shall be done after prior notification to the Customer. Any claims related to the curtailment or blocking of the Service may be directed by the Customer only against the intermediary through which he/she purchased the Service.

§14
[Privacy and protection of information]

1. The Administrator may collect Customer data to the extent that it affects the correct functioning of the Service.
2. Diagnostic data collected by the Administrator include: the IP address of the installation, basic information about the data in the Customer’s Service (Service configuration, operating system versions, software versions, statistics of the Service’s Software operation, etc.).
3. The data listed in paragraph 2 may serve the Administrator only for the purposes of ensuring the security of the Customer’s data, diagnostics, updating the Service Software, optimizing the Service and informing the Customer about irregularities in the Service configuration.
4. Due to the need to ensure high computing power in data processing, the Customer’s data, with the Customer’s consent, are processed on external servers administered by the Administrator. This consent is given by the Client with the acceptance of the provisions of these Regulations and before using the Service. The location of the external servers in professional data centers is specified in the configuration of the Client’s Account.
5. The detailed scope of the Client’s data processed on external servers is specified in the technical documentation of the Service.
6. If the Client does not consent to the processing of selected data on external servers, the Client has the option to disable such processing on his/her own (applies to selected functionalities of the Service), which may be associated with a limitation of the functionality of the Service. In order to use the option to disable consent to processing of data on external servers, the Customer, after accepting the terms and conditions, should use the Service Account configuration allowing to disable such processing.
7. The collection and processing of Customers’ personal data by the Administrator takes place in connection with the use of the Service on the basis of the Privacy Policy and Personal Data Processing Policy available at https://www.eauditor.eu, in compliance with the Personal Data Protection Act of May 10, 2018 (i.e. Journal of Laws of 2019, item. 1781) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (RODO).
8. Matters related to the processing of personal data by the Service may be reported to the Data Controller or the relevant data protection authorities.

§15
[Contact]

1. You may contact the Administrator through the following contact channels:
a) e-mail address: [email protected] – for general inquiries, technical support, complaints, suggestions and other
issues related to the operation of the Service;
b) contact form: available on the website of the Service at https://www.eauditor.eu/cloud;
c) chat: available during the operating hours of the Service, allowing direct communication with a support representative.
2. Notifications of the Service Administrator to the Customer shall be made electronically (by e-mail) using the data indicated in the account of the first Customer Administrator.
3. the Administrator’s working hours (Central European Time (UTC+01:00)):
a) technical support and e-mail contact: working days from 8:00 a.m. to 4:00 p.m.;
b) online chat: working days from 8:00 a.m. to 4:00 p.m.;
4. the Administrator reserves the right to change its working hours or available forms of contact, of which it will inform Customers in advance via the Service website or by e-mail.

§16
[Final provisions]

1. Any changes to the Terms and Conditions shall be made by publication on the website at
https://www.eauditor.eu/cloud will be effective upon publication.
2. In matters not regulated by the provisions of the Regulations, the provisions of Polish law shall apply, and any possible
disputes shall be resolved by the competent common courts.
3. These Regulations shall be effective from the moment they are published at: https://www.eauditor.eu/cloud.